Frequently Asked Questions

Click on one of the following to see the frequently asked questions in each topic:

Contacting Our Agency

How do I contact Community Action Partnership?
The telephone number to our central office is (208) 746-3351. Our toll-free number is (800) 326-4843. To contact an office near you, please click here.

What areas do you serve?
Community Action Partnership serves 11 counties, including Asotin County in Washington and Benewah, Bonner, Boundary, Clearwater, Idaho, Kootenai, Latah, Lewis, Nez Perce, and Shoshone Counties in Idaho.

When are you open?
Our service hours are 9:00 am to 4:00 pm, Monday through Friday.

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Area Agency on Aging

What is the Area Agency on Aging?
Community Action Partnership’s Area Agency on Aging (AAA) is the officially designated area agency on aging for Clearwater, Idaho, Latah, Lewis and Nez Perce Counties. CAP’s AAA is part of a nationwide network and one of six Area Agencies on Aging in Idaho created through the Older Americans Act. Planning activities and coordination of services focus on supporting family caregiver’s and Idahoans 60 years of age and older to realize their best capacity. To find out more, please click here.

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Energy Assistance

What is LIHEAP?
The Low Income Home Energy Assistance Program (LIHEAP) is a federally funded program that is designed to assist low income households, who often pay a disproportionately high percentage of their income out in energy-related costs, to meet their immediate home energy needs. To find out more about our Energy Assistance programs, please click here.

How often can I get Energy Assistance?
LIHEAP allows clients to get Energy Assistance once per program year, which runs from November 1st to April 1st. If you have already received LIHEAP or do not qualify for the program, contact us to see if other funds are available.

What will Energy Assistance pay for?
A LIHEAP benefit will go towards your actual heat costs, no matter what your heat source may be. This includes: electricity, natural gas, wood, propane, oil, and coal.

What if my heat is included in the rent?
LIHEAP can also be used to help pay your heat costs even if it is included in your rent.

How do I qualify for Energy Assistance?
Qualification for the Energy Assistance provided by the LIHEAP program is based upon household size and income. To review the income guidelines, please click here. Households with income exceeding the program requirements are not eligible for LIHEAP. However, other assistance may be available. Please contact us to find out how else we might be able to help.

What do I need to bring to my appointment?
When applying for Energy Assistance, you will need to provide:

  1. Names and birth dates for all household members
  2. A state issued photo ID for the applicant and spouse or significant other
  3. Proof of social security numbers for all household members
  4. Heating vendor name and account number (utility bill)
  5. Verification of residential address (utility bill)
  6. Income verification for the previous three months (check stubs, SS/SSI award letters, etc)
  7. Landlord name, address, and telephone number for renters

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Housing

What kind of assistance with housing does CAP offer?
Community Action Partnership owns or manages eight units in Genesee with USDA subsidy, twenty family apartments in Lewiston with HOME financing, twelve units in Lewiston with HUD subsidy for adults with a developmental disability, and a duplex in Clarkston for adults with a developmental disability. Our Housing Program provides advocacy, information, and education to individuals and groups throughout the region. This includes our comprehensive Housing Counseling Program which helps people seeking information about purchasing a home, renting, reverse mortgages, refinancing, repairs, or foreclosure prevention. To find out more about our Housing Program, please click here.

What if I need immediate shelter?
If you have need for immediate shelter, please come in to one of our offices as soon as possible. Community Action Partnership may be able to locate resources in our area to help you meet your immediate needs. To locate an office near you, please click here.

How do I qualify for a CAP-owned apartment?
Because the income and eligibility requirements for our apartments are different depending on location, please contact us to see if you are eligible.

How much does it cost to rent an apartment from CAP?
Please contact us to determine how much rent is for the apartment that you are considering, as rent for each of our housing complexes is different.

What do I need if I need housing information?
To schedule a Housing Counseling appointment or to enroll in one of our Homebuyer Education classes, please contact us.

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Nutrition

How does CAP help families that need food?
In order to help families meet their nutritional needs, Community Action Partnership distributes food boxes and offers a perishable food program in many counties in our service area. In addition to offering food directly, we can often make referrals to other resources that provide food if they are available in your area. To find out more about our nutrition programs, please click here.

Where are CAP’s food banks located?
Community Action Partnership has food banks in Benewah, Boundary, Kootenai, Nez Perce, and Shoshone Counties. To find the location closest to you, please click here.

What if I live in a county where Community Action Partnership does not operate a food bank?
Community Action Partnership can give a referral to the Food Bank or other resources in your area.

Do CAP food bank’s accept fresh garden produce?
Yes, our food banks appreciate fresh garden produce and it is distributed through the perishable food program. It can be dropped off anytime between 9:00 am and 4:00 pm, Monday through Friday. If you would like to donate fruit and vegetables that haven’t been picked, we may be able to arrange gleaners to gather it. Our toll-free number is (800) 326-4843.

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Tables of Hope

What is Tables of Hope?
Tables of Hope is a catalytic project of Community Action Partnership that strives to build working relationships within our community to end hunger and poverty. It is composed of a board comprised of community members who are concerned about local food issues and events pertaining to the preservation and preparation of food and sustainable culture. To find out more, please click here.

How can I help?
To volunteer your time and services to Tables of Hope, please contact Community Action Partnership’s Human Resources Office at 208-746-3351 or 800-326-4843.

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Telephone Assistance

What is ITSAP?
The Idaho Telephone Service Assistance Program helps qualifying low-income households by lowering the cost to have telephone service set up. ITSAP also provides a discount on primary telephone lines for those who qualify, even for some cellular telephone providers. For those who live in Washington, please contact your local Department of Social and Health Services to see if you qualify for Telephone Assistance. To find out more about Telephone Assistance, please click here.

How do I qualify for Telephone Assistance?
Qualification for the Telephone Assistance provided by the ITSAP program is based upon household size and income. Households with income exceeding the program requirements are not eligible for ITSAP. To review the income guidelines, please click here.

What do I need to bring to my appointment?
In order to qualify for Telephone Assistance, you will need to provide:

  1. Names and birth dates for all household members
  2. A state issued photo ID for the applicant and spouse or significant other
  3. Proof of social security numbers for all household members
  4. A current telephone bill that is in the name of a household member
  5. Income verification for the previous three months (check stubs, SS/SSI award letters, etc)

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Weatherization

What is Weatherization?
Weatherization is a program funded by the US Department of Energy and contributions made by utility companies. It is designed to enable low-income families to permanently reduce their energy bills by making their homes more energy efficient. Measures may include adding attic, wall, and floor insulation and testing space and water heating equipment to assess the need for repair or replacement. To find out more about Weatherization please click here.

How do I qualify for Weatherization?
Qualification for Weatherization is based upon household size and income. Households with income exceeding the program requirements are not eligible for Weatherization. There are some automatic qualifiers for Weatherization. Please contact us for details. To review the income guidelines, please click here.

Are renters eligible for Weatherization?
Renters are eligible for Weatherization provided authorization is granted from the landlord.

What do I need to bring in?
When applying for Weatherization, you will need to provide:

  1. Names and birth dates for all household members
  2. A state issued photo ID for the applicant and spouse or significant other
  3. Proof of social security numbers for all household members
  4. Heating vendor name and account number (utility bill)
  5. Verification of residential address (utility bill, rental receipt)
  6. Income verification for the previous three months (check stubs, SS/SSI award letters, etc)
  7. Landlord name, address, and telephone number for renters

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