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Ombudsman

Long Term Care Ombudsman Program

The Ombudsman Program protects the health, safety, welfare, and rights of long-term care residents 60 years or older.

The Ombudsman investigates complaints made by or on behalf of residents. Services can include but are not limited to assistance with the following:

 

Resident care:

  • Rehabilitation or Maintenance of function

  • Restraints

Quality of Life:

  • Activities

  • Dietary issues

  • Environmental issues

Administration:

  • Policies, Procedures, Attitudes, Resources

  • Staffing

Problems with outside agencies, systems or people:

  • Certification and licensing agency

  • State Medicaid Agency

  • Other systems

  • Complaints other than nursing home or assisted living settings