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Long-Term Care Ombudsman Program

The Ombudsman Program protects the health, safety, welfare, and rights of long-term care residents 60 years or older.

The Ombudsman investigates complaints made by or on behalf of residents. Services can include but are not limited to assistance with the following:

Resident Care

  • Rehabilitation or Maintenance of function
  • Restraints

Quality of Life

  • Activities
  • Dietary issues
  • Environmental issues


  • Policies, Procedures, Attitudes, Resources
  • Staffing

Problems with Outside Agencies, Systems or People

  • Certification and licensing agency
  • State Medicaid Agency
  • Other systems
  • Complaints other than nursing home or assisted living settings


Emergency reports: Call 911 or your local law enforcement agency if someone needs emergency assistance or is in a life-threatening situation.

If you suspect that a vulnerable adult is being abused, neglected, exploited or is neglecting his/her own needs, call 208.743.5580 or 800.877.3206.

State Mandated Reporters (Idaho Code 39-5303)

  • Any physician, nurse, employee of public or private health facility or a state licensed or certified residential facility;
  • Medical examiner, dentist, osteopath, optometrist, chiropractor, podiatrist, pharmacist, physical therapist or home care worker;
  • Social worker; or
  • Law enforcement officer.

Online Reports – online reporting is ONLY available to financial institutions and those who are mandated by state law to report. All other reporters must call the local Area Agency on Aging during regular business hours.

Contact Us

Call 208.743.5580 or 800.877.3206 or email for additional information and to determine eligibility of any of these service

Stay at Home

  • Home Delivered Meals
  • Caregiver Services
  • Homemaker Program
  • Transportation

Stay Healthy

  • Congregate Meals
  • Disease Prevention and Health Promotion
  • Respite for Caregivers (Caregiver Services)
  • Medicare Improvements for Patients and Providers Act (MIPPA)

Stay Safe

  • Adult Protection
  • Medicare Fraud/Senior Medicare Patrol
  • Legal Assistance

Stay Informed

  • Information and Assistance
  • Education and Outreach
  • Planning and Coordination