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Case Management

Case Management is a consumer driven service that empowers older people and their families with assistance in accessing or coordinating services to keep older individuals in their home.


Activities include:

  • Assessing needs, (including the physical, psychological and social needs of the individual);
  • Developing service plans, (such as hospital discharge plans);
  • Coordination and monitoring service delivery, (including coordination and monitoring to ensure that services specified in the plan are being provided);
  • Providing follow-up and reassessment;
  • In accordance with the wishes of the older individual, advocacy for needed services or resources.